HOLIDAY SHIPPING INFORMATION
Each product page in our store shows when we expect the product to ship. Refer to the "Ordering Information" section located under the product details for the latest.
Please note that our products are often delivered from different fulfillment centers.
When Will My Order Arrive?
- Economy shipping can take 8-10 business days to be delivered after tracking has been updated.
- Standard shipping can take 7-10 business days to be delivered after tracking has been updated.
- We do the best to ensure your delivery arrives on time, however delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date.
- Holiday shipping information: please note that all delivery information is listed on each individual product page. Please keep in mind that the last day to order for delivery by Christmas varies per product and assumes fastest shipping method at checkout.
Our staff continues to ship orders daily; however, the effects of COVID-19 and supply chain issues have caused extreme shipping delays worldwide. Please be aware that your package may not arrive when expected. We are doing our best to estimate any potential delays in shipments on our product pages. We appreciate your patience and understanding at this time. Add a line underneath this messaging as shown in the Minecraft example.
- We are able to ship anywhere within the United States.
- Orders ship Monday-Friday.
- Some items within your order may ship separately. You will never be charged more for shipping and handling than what appears at checkout.
- We do provide shipping time estimations for all of our products. We will work to get your order to you as quickly as possible, but please note that our shipping lead times are all estimations, and we cannot guarantee an order to arrive by a specific time. We encourage you to ship all items to a permanent address in order to ensure a successful delivery.
- We are not able to offer international shipping at this time.
An email with tracking information will be sent to you once your order has shipped. You can also track your package here.
Shipping Multiple Orders
Multiple orders placed on the same day cannot be combined and will ship separately.
Shipping to Multiple Locations
Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, please place a separate order for each shipping address.
We are unable to change or update a shipping address once an order has been placed. Please be sure to check your shipping details prior to submitting your order.
We are able to ship most of our products to U.S. military APO/FPO addresses. When completing your shipping address during checkout, please make note of the following.
- The city must be entered as either "APO" or "FPO".
- The state must be selected as either "AA" "AE" or "AP".
- The country must be United States.
- You must enter your zip code.
- Always remember to enter your full name, grade, and psc or unit number.
Please note: orders shipped to an APO/FPO address take longer to be delivered. Please allow 2-4 weeks for your package to arrive.
Customer service hours
Our customer service team is available Monday through Friday 8:30am – 5pm EST. If you submit a contact form over the weekend, our customer service team will contact you the following Monday.
- 11/25: Thanksgiving
- 12/24: Christmas Eve
- 12/31: New Year's Eve